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Frequently Asked Questions
Can I use the Sync Appliance for free?
Yes! The Starter license allows free use for up to 10 users. Refer to the
pricing page
for more info.
How do I deploy the Sync Appliance? On which systems does it run?
The Appliance runs on your own servers. You can deploy it either using our Docker images on Linux (Debian, Ubuntu, Centos) or with the pre-built VM for use with Virtualbox, Workstation Player or Hyper-V virtualization on other platforms.
Which platforms does the sync client run on?
The sync client runs on Windows, macOS and Linux.
Which payment methods do you accept?
We accept
secure credit/debit card payments
using the Stripe online payment processor.
What is your refund policy?
By law, we must allow refunds for EU customers in some circumstances. We voluntarily go beyond legal requirements and
offer refunds to all customers worldwide, no matter the reason, for up to 14-days
.