AEoncase voluntarily offers refunds, for any reason, on SOFTWARE license fees to all customers worldwide, beyond the legal requirements set in Directive 2011/83/EU and the 1 / 2007, Nov. 16, Royal Legislative Decree, up to 14 days after the purchase or initial download or use of the SOFTWARE (whichever comes first). Users domiciled in a EU member state may have the right to withdraw from SERVICE purchases as per Directive 2011/83/EU, which AEoncase voluntarily extends to all customers worldwide. Users may request refunds pursuant to AEoncase’s refund policy even when not covered by EU right of withdrawal.
Refunds can be requested online in the order history section of the user’s online account.
Refunds are performed through the same payment method used to make the purchase, whenever possible. If, for any reason, it is impossible to issue the refund via the initial payment method, the user will be credited the full amount in the online pre-paid account.
As a EU merchant, AEoncase is legally required to inform EU users of their right of withdrawal in the specific legal terms that follow, which shall prevail towards any EU user should they differ from the above refund policy.
Right of withdrawal
You have the right to withdraw from any purchase from AEoncase SERVICES or SOFTWARE licenses within 14 days without giving any reason.
The withdrawal period will expire after 14 days from purchase or initial download for SOFTWARE licenses (whichever comes first), or 14 days from subscription, purchase or use, or conclusion of the contract for SERVICES (whichever comes first).
To exercise the right of withdrawal, you must inform AEoncase SLU of your decision to withdraw from the purchase or subscription by an unequivocal statement (e.g., a letter sent by email). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website https://www.aeoncase.com. If you use this option, you will be given an acknowledgement of receipt of such a withdrawal on a durable medium (e.g., by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you exercise your right of withdraw, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Exceptions from the right of withdrawal
Pursuant to EU law, the right to withdraw does not apply as regards the following:
(a) service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
(b) the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
© the supply of goods made to the consumer’s specifications or clearly personalised;
(d) the supply of goods which are liable to deteriorate or expire rapidly;
(e) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
(f) the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
(g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;
(h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods;
(i) the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
(j) the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
(k) contracts concluded at a public auction;
(l) the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
(m) the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To AEoncase SLU, Doctor Zamenhof 44, 28027 Madrid, Spain
I hereby give notice that I withdraw from my contract of sale for the provision of the following item () / service (): [item/service and the corresponding purchase/subscription], ordered on [date of purchase/subscription].
[name of customer and AEoncase site account]
[address of customer]
[signature of consumer (only if this form is notified on paper)]
[date]
(*): delete as appropriate